Mon – Thurs 9-4. Fri 9-6 585-567-4103 27 West Main Street, Fillmore, NY 14735 More Contact Info

Career Opportunities


Allegany First Federal Credit Union

Job Overview:

As a Member Service Representative, you will provide friendly, helpful service by accurately and efficiently processing a variety of financial inquiries, account openings, service requests and transactions in person, virtually and over the phone. You will be required to balance daily transactions, and complete necessary reports. As a Debit Card Coordinator, you will manage the day-to-day activities required to support the debit card program such as the opening and closing of debit cards, and handling any questions and processing issues.

Essential Functions and Responsibilities:

  • Perform customer service duties promptly and accurately including (but not limited to): general questions and inquires, deposits, cash checks, withdrawals, transfers, account balances, loan payments, open accounts, close accounts, answer phone and emails, money orders, cashier’s checks, wire transfers, address/name changes, etc. while adhering to all credit union policies and procedures; prioritize member’s requests
  • Adhere to all aspects of the Privacy Act. Assure that all members’ confidential information is secured and/or properly destroyed daily
  • Ability to be flexible, work well under pressure and must be comfortable with multiple competing demands
  • Balance cash drawer and checks, scan checks that have been deposited or cashed on member accounts
  • Process debit card applications and debit card fees, issue debit cards
  • Troubleshoot member’s debit card issues
  • Review and process debit card daily reports
  • Assist in the resolution of difficult or sensitive card processing issues, close compromised cards, track and monitor debit card disputes
  • Reconcile debit card settlement account daily
  • Handle trouble-shooting for problems encountered with debit card software, hardware or balancing issues
  • Act as a liaison between data processors when issues arise or when technology changes and hardware (or other) updates need to be made.
  • Monitor VISA’s notifications for compromised debit cards

Requirements and skills:

  • Minimum High School Diploma or GED
  • Ability to patiently and effectively communicate complex information clearly
  • Excellent interpersonal and customer service skills
  • Possess an engaging and positive personality
  • Efficient time management and organizational competence, with accurate attention to detail
  • Strong problem-solving capability and basic math skills
  • Learn to navigate multiple systems and use all related software applications
  • Perform other job-related duties as assigned.
  • Working knowledge of credit union product and service offerings (preferred)
  • Experience with cash-handling (preferred)
  • Previous experience specific to debit card programs (preferred)

Benefits: Paid time off (PTO), health insurance and retirement offered after 90-day probation period

Hours at work: 30-35 hours per week, Monday through Friday

Wage: Based on experience

Please send resume and cover letter to:

Jody Vosburg, Manager

Allegany First Federal Credit Union

27 West Main Street, PO Box 300

Fillmore, NY 14735

(585) 567-4103 ext. 305